Contact US Online Casino Sites

This is the page to use if you want to reach the people who write and check the reviews on US Online Casino Sites. We are an independent research and comparison publisher, not a casino operator, so we cannot open accounts, release payouts, approve verification documents or adjust anyone's bonus balance. What we can do is explain how a term works, point you to the right complaints route, and correct our own pages when they are wrong.

Email is the only channel we run: [email protected]. We read everything that arrives and reply to genuine reader questions, usually within two to three business days. We do not publish a phone number, and we do not take account queries by social media.

Before You Write: Who Actually Handles Your Problem

Most messages we get are really casino account issues. Sending them to us adds a step. This table shows where each type of question is resolved fastest.

Your issue	Who to contact first	What we can add
Withdrawal delayed or pending	The casino's own support team, in writing	Plain-English explanation of typical processing stages and verification steps
Bonus not credited, or winnings capped	The casino, quoting the promotion's terms	How wagering requirements, max bets and cashout limits generally work
KYC or source-of-funds document rejected	The casino's verification department	What documents are normally requested and why
Unresolved dispute with a licensed operator	The state regulator that issued the licence	How to structure a complaint and what records to keep
Something inaccurate on our site	Us, by email	A check, a correction and a dated note where the change is material
Gambling is becoming a problem	1-800-GAMBLER, the national problem gambling helpline	Nothing — please go straight there, not to us

What We Are Happy to Hear About

Corrections. Bonus percentages change, promotions are withdrawn, and state availability shifts. If a figure on one of our pages no longer matches what the operator publishes, tell us which page and what you saw. Our pages carry a fact-check date — the current cycle was checked Sep 26, 2026 — and we re-date a page when a material fact changes.
Terms you cannot decode. Send us the clause. We will explain what it means in practice, including the unglamorous parts like maximum bonus bets, bonus expiry dates and cashout caps.
Payment and withdrawal experience. Which methods worked for you, which were unavailable in your state, what fees appeared. We cannot verify individual accounts, but patterns help us know what to re-check.
Coverage requests. A game type, a payment rail, a state rule you want explained.
Commercial and partnership enquiries. Introduce yourself and say what you are proposing. These go to the same inbox and are kept separate from editorial decisions.

Our Commercial Relationships, Stated Plainly

Some links on this site are commercial. If you open an account through one, we may be paid a commission by the operator. That funds the research; it does not buy a position. Editorial ratings are assigned by our team based on published terms, licensing information, game range, payment options and how clearly the operator states its conditions. They are our opinions, not aggregated customer-review scores, and no operator sees a rating before publication or can pay to change one. If you ever think a write-up reads more favourably than the terms justify, that is exactly the kind of message worth sending.

Questions About the Casinos We List

We get asked most often about the operators at the top of our rankings. Here is the context we would give by email anyway, including the limitations we would mention.

Raging Bull — rated 10.0

Raging Bull heads our list mainly on the scale of its advertised welcome package: 410% up to $10,000 plus 50 free spins. The practical questions readers send us about it are the right ones. A headline percentage that large is almost always attached to substantial wagering requirements, a maximum bet permitted while a bonus is active, and a cap on what can be cashed out from bonus play. Those three numbers, not the 410%, decide what the offer is worth to you. The limitation is straightforward: a package of this size takes real turnover to clear, and readers who deposit small amounts rarely see it through. Read the promotion's own terms before you commit money, and check availability from your state.

Magician Bet — rated 9.8

Magician Bet sits high for the opposite reason. Its 101% No Wagering offer is smaller on paper but removes the playthrough condition that makes large bonuses hard to convert. If your question is "which of these can I actually withdraw from", this is the structure to understand. Limitations still apply: no-wagering offers usually carry lower ceilings, minimum deposit thresholds and time limits on use, and the value is capped by how much you deposit rather than by a multiplier. Smaller headline, cleaner terms.

Slots of Vegas — rated 9.8

Slots of Vegas earns its place on game-specific promotion: 375% bonus plus 50 free spins on Cash Chaser. Spins tied to a named title are common, and they are worth understanding — the spin value, the game's return to player and any winnings cap all shape the outcome, and you cannot move those spins to a game you prefer. The drawback is that same restriction: if the featured slot does not suit your volatility preference, part of the offer is of limited use to you.

Uptown Aces — rated 9.6

Uptown Aces advertises 600% for new players, the largest multiplier in our list. Readers frequently write in assuming the highest percentage is the best deal. It usually is not. Large multipliers typically pair with the strictest conditions — higher playthrough, tighter maximum bets, and games that contribute unequally toward clearing. Treat it as a long-play offer rather than a quick uplift, and confirm what you must do before any balance becomes withdrawable.

Other operators we cover include Card Crush (instant welcome reward of 2 mystery coins and 5 cards), Zumba Cards (250% deposit bonus up to 250 SC), BetUS (200% up to $4,000 for new players), Amazon Jackpots (4 posters, 40 free SC and a bonus wheel for $20), Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% deposit bonus up to 1 BTC plus 225 free spins). Offers listed on this site reflect what the operator advertised at our last check and can change or end without notice — always confirm on the operator's own page.

Money Questions We Can and Cannot Answer

We can explain how the money side generally works. We cannot see your balance, chase a payment or influence a decision.

Cost to take part. Minimum deposits vary by operator and by method, and a bonus almost always has its own qualifying minimum that is higher than the account minimum. Depositing below it forfeits the promotion.
Paying in. Debit cards are the most widely accepted method for US players. Credit card deposits are accepted by some operators but declined by many card issuers for gambling, and may be treated as a cash advance with its own fee and interest. ACH bank transfers and direct bank transfers are common; e-wallets and PayPal availability differ by operator and by state, so check rather than assume.
Getting paid out. Withdrawal methods are usually narrower than deposit methods, and many operators require the payout to return to the method you funded with. Expect a minimum withdrawal amount, a per-transaction or weekly withdrawal limit, and a processing window that begins only after verification is complete.
Timings. Advertised withdrawal times are the operator's claim, not a tested result. Nearly all of them start counting after internal review and KYC approval, which is where most delays actually happen.
Fees. Some operators charge for certain withdrawal methods or for more than one payout per period. Payment fees are disclosed in the banking terms; if you cannot find them, ask support in writing before you deposit.

Nobody can guarantee a withdrawal, and we never will. If a payout is genuinely stuck, put your request in writing to the operator, keep the reference number, and escalate to the licensing regulator if the response is unsatisfactory.

What These Sites Offer, in Case That Is Your Question

Readers often contact us to ask what is actually available before signing up anywhere. Broadly, the categories are:

Slots — the largest section at most operators, ranging from low-volatility games that pay small and often to high-volatility titles with long dry spells. Published return to player figures are long-run averages, not a per-session expectation.
Progressive jackpots — pooled prizes that grow until won. They typically carry lower base RTP and often require a qualifying bet to be eligible.
Table games — blackjack, roulette and baccarat, usually in several rule variants. Rules matter: they change the house edge measurably.
Live dealer games — streamed tables with human croupiers, fixed table limits and no autoplay. Many bonuses exclude or heavily discount live play toward wagering requirements.
Mobile play — browser-based mobile casino sites are standard; dedicated mobile casino apps are less common and availability varies.

Outcomes on digital games are produced by random number generators, and licensed operators use software providers whose RNGs are independently tested. That covers fairness of the draw; it does not mean you will win.

Beyond the Casino: Sportsbooks, Poker and Sweepstakes

Several companies in this market run more than one product line, and the rules differ between them. BetUS, for instance, is known primarily as a sportsbook brand alongside its casino offer — sports betting bonuses are usually structured around rollover on wagers rather than casino playthrough, and the two balances are normally kept separate. Poker rooms, where offered, often release bonuses incrementally against rake generated rather than crediting upfront. Sweepstakes-style products, where currencies like SC appear rather than dollars, work on a different legal footing again: you buy or receive a virtual currency, and redemption rules replace conventional withdrawals. If you are contacting us about one of these, say which product line you mean — the answers are not interchangeable.

Eligibility, Licensing and Your Own Position

You must be 21 or over to use the casinos discussed on this site. US online casino regulation is set at state level, not federally: a handful of states license and regulate online casino play, each through its own gaming authority, and legal availability depends on the state you are physically in when you play. Federal statutes cover related matters such as interstate wire transmission, but they do not create a national licence. Accepting sign-ups from US residents is not the same thing as being authorized to operate in your state, and that distinction is worth checking before you deposit.

Where an operator holds a state licence, you generally get a defined complaints path: raise it with the operator first, then escalate to that state's regulator if it is not resolved. Licensed operators are also required to offer responsible gambling tools — deposit and loss limits, session reminders, cooling-off periods and self-exclusion, including state-run self-exclusion programs. Third-party gambling blocking software is available separately if you want a control the operator cannot switch off. We do not claim any specific licence on behalf of any brand listed here; check the operator's own footer and the regulator's public register.

If gambling has stopped being entertainment, call 1-800-GAMBLER or text the same number. It is free, confidential and available 24/7. Gambling is not a way to make money or fix a financial problem, and no bonus on this site changes that.

How We Assess the Casinos We Write About

So you know what our ratings do and do not represent:

We review published licensing and ownership information and state availability.
We read the full bonus terms — wagering multiplier, maximum bonus bet, expiry, game weighting and cashout caps — not just the headline.
We check banking pages for deposit minimums, withdrawal minimums and limits, stated processing times and any disclosed fees.
We look at game range and named software providers, and whether RTP information is published.
We record customer support channels and the responsible gambling tools offered.
We re-check and re-date pages when terms change.

We research and verify published information. We do not deposit, play or withdraw, and we never present an operator's advertised speed as a measured one. Commission never affects position, and any page that recommends a paid option says so before the recommendation appears.

Writing a Message That Gets a Useful Reply

Include the operator name, the page on our site you are referring to, the exact wording of any term you are asking about, and the date. If it is a correction, a screenshot or the operator's own URL helps us verify quickly. Please do not send identity documents, account numbers, card details or passwords — we have no use for them and no need to hold them.

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